Call Center Industry in the Philippines

Lately, Philippine job rate was elevated with the help of Business Process Outsourcing (BPO) industry that was directed by overseas investors to the country. Business process outsourcing is one of the fastest increasing business trends today. The Philippines BPO has increased by 46% yearly since 2006 and there were roughly 160,000 individuals employed in a US$2 billion organization way back then. A projection was formed that Philippines will be earning among US$11 to US$13 billion and recruiting 900,000 more Filipinos by 2010. 

According to Business Process Association of the Philippines or BPAP, Philippines, is regard as the world frontrunner in terms of BPO industry. The fact that Philippines, is the number one preferred destination for international investors in terms of outsourcing business providers merely because of its lower functional and work expenditures. Apart from that, the standard of the communication skills for the majority of Filipinos is exceptional in addition to having an English-speaking manpower and having English as the country's second official language. 

Offshore BPO comprises the call center firms which includes IT assistance, and other larger value services such as web development and designing, software development, computer animation, health-related transcription, and architectural support. The call center market contains 80% of the BPO trade in the country.

As reported, there are about 788 call center businesses in the Philippines. Majority sites are found in Makati Area, followed by Ortigas Center and Quezon City. On the other side the only city away from Luzon wherein call center firms persist to improve is Cebu City. Operating a call center in Cebu City is an ideal business investment endeavor because of the city's preferred spot as a well established firm center and at the same time delivering an uncrowded place with regards to building bulk. Recent graduates and young professionals from Cebu's neighboring place move to the city with the idea of finding a good job position in a call center industry.

Exceptionally standardized call center agency, they really need applicants who are remarkably fluent in English with above IT proficiency. A college degree is not their leading prerequisite to land a call center job. For most organizations that require lots of employees immediately, they invite job seekers and offer training with a minimal wage on a regular basis for those who do not yet have the needed skills. For an appealing marketing campaign, certain organizations would certainly offer a signing added bonus of not less than amount 20,000 for those who qualify and are hired instantly. 

The continual increase of call center industry at this time has a massive impact on the country's unemployment rate. BPO has been regarded by the government as the Sunshine Market of the country because of its extensive and quick development within the last couple of years.

The Significance of Call Center Outsourcing

Big companies such as airlines and pharmaceutical companies must need to attend their customers’ concerns or inquiries. It is necessary to resolve their needs in real time manner to guarantee customer service satisfaction. Call centers serves as the on call port for the customers to resolved their issues and concerns regarding certain products and services, for that reason the role of call center is critical in the success of business. In case that it is not properly managed tendency that the business will lose its customers and income. Large scale businesses are seeking the service of call center outsourcing that provides specialized service in handling business task more effectively.

Outsourcing services helps businesses to save more money since it is cheaper the fact that the wage rate of staffing requirements in third world countries is more lesser if we compare it in the first world nations. In previous years those big industrial nations who have companies that are operating across national boundaries sold off their products to smaller sized nations globally; however nowadays globalization is a two way concept. In addition information technology sphere is developing at a very rapid pace thus physical distance is not anymore an issue in doing business globally.

Upon continues development of call center outsourcing it is positioned to expand dramatically. Outsourcing is a term used to describe wherein a business functions is being contracted to other independent organizations within the country. On the other hand, the term is synonymous with "offshoring" which means contracting your business functions to organizations outside the country. This type of system had been applicable for over the past several years due to its minimal operating cost. There are many third world countries that have good English speaking skills staffing requirements and well-educated citizenry that is willing to do the job at a very minimal cost in comparison to the local man power. With the benefits of low business operation cost it helps business to harvest big profits.

With the help of outsourced call center it eliminates the hassle associated by daily business operation thus elevates customer service satisfaction and drives more profits to the company. According to the study, organizations or businesses would success if they put their total attention to their core business activities and outsource their other operational business needs. Given the fact that the call center service provider are pros in terms of good customer relationship management, they crank out the support needed to build up the business and as a result increase the company revenues. Nowadays market competition is getting tough so, to be able to cope-up it is necessary to geared up yourself by getting the service of call center outsourcing.