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The Thriving Call Center Industry in Cebu

As the local BPO market continue to grow drastically, Philippines as the premier outsourcing destination. Right next to Metro Manila is the Cebu City. Cebu is regarded as second hottest BPO destination in the country.  As more multinational companies flock to the city, Cebu has become the largest call center hub in Visayas area.

In Cebu City, BPO is regarded as one of the fast growing industry. Low manpower cost is one reason why there are numerous local and foreign investors who are setting up an operation in the city.  Currently, there are 31 well known call center company in the city and more are still on the way. Some of the big call centers names in Metro Manila are already make an extension or provincial center in Cebu. There are also some small and medium sized BPO companies who bypassed Metro Manila and totally go straight to Cebu. Adept and professional workforces coupled with a cheaper cost of living are just few of the countless reasons why BPO industry in the Philippines is alive and flourishing in Cebu City.
       
 The ability of most Cebuano to comprehend and converse in English fluently is one of the most important assets in the city’s outsourcing market. English is regarded as the main language of call center industry. Having a basic understanding of the language is vital in the field of telemarketing and customer service. In Cebu City, the average wage of call center agent range from 12,000-15,000 while in Manila the agents wage range from 15,000 to 20,0000. This is because Manila is the commercial and geographic heart of the country and there a lot of competitive workforce as compared in Cebu.  Call center Cebu attrition rate are lower as compared in Metro Manila, it signifies higher level of job contentment among call center agents in the city.

When we compared Cebu to Manila regarding operational expenditures setting up a call center in Cebu is quite cheaper as compared in Manila. According to a feasibility study the rental rate are thirty percent (30%) lower in Cebu, commercial building office range from Php 250-300 per square meter, while in Manila is Php 900-1000 per square meter. In addition also, operational and utility expenses are fifty percent (50 %) lower in Cebu. “An increasing number of multinational investor is a good sign that Cebu City is fast becoming an important BPO destination in the country, stated by an outsourcing consultant of a Makati based call center” A lot of international companies are getting local workforce and investing big amount of money to set-up its own offshore company in Cebu, this is why the outsourcing industry in the city becomes flourishing.   

An increasing number of BPO companies’ helps to create more job opportunity to Cebuano’s, providing a solid and long terms employment. In turn it helps to enhance the local economy of the city, according to recent study conducted by the Department of Trade and Industry (DTI), the gross domestic product of the city increase into 5-6% in 2012. 

Though the call center industries in Metro Manila is moving in a rapid pace and are considered as more professional, Cebu is still  the top one provincial spot of multinational BPO investors, and as the local BPO industry persist to thrive Cebu City will keep on creating a name as the one of the prime outsourcing hub in the Philippines.   

List of Call Centers in Cebu

Aegis PeopleSupport Cebu                                         
e-Office 1, AsiaTown IT Park,              
Apas, Cebu City, Philippines                 

Bigfoot Global Solutions, Inc. 
F. Ramos Street Cebu City 6000
Philippines  

Calltek Center International Cebu
JY Square IT Center, No. 1 Salinas Drive
Cebu City
Philippines

Cebu Global Teleservices
2/F Mango Square Complex
Gen. Maxilom Avenue
Cebu City
Philippines

Convergys Cebu
R. Arcenas Street
Arcenas Estates
Banawa Hills
Cebu City 6000
Philippines

ePerformax Cebu
Ground Floor of the JY Square Mall
Salinas Drive Lahug
Cebu City Philippines

Stream Global Services
5th & 7th Floors
PIPC Engineering Sciences Building
Asiatown IT Park
Barangay Apas, Lahug
Cebu City 6000
Cebu, Philippines

JPMorgan Chase Cebu
7/f eBloc Tower
Asiatown IT Park, Lahug
Cebu City Philippines

Northern Transcriptionworks, Inc.
Osmena Boulevard cor. J. Llorente St.
Cebu City, Philippines

Qualfon Philippines Inc.
6th Floor Skyrise Bldg Asiatown IT Park Lahug, Cebu City 6000
Philippines

Savvy Sherpa Cebu
Consulate of Norway & Denmark
9th Flr. Keppel Centre,
Cebu Business Park Cebu City
Philippines

SupportSave Solutions
2/F Ma. Cristina Bldg., Fuente Osmena
Cebu, Philippines
Phone: (248) 430-4300

Sykes Cebu
KRC Commerical Building 1
National Highway, Subangdaku
Mandaue City, Cebu
Philippines

Vector BPO
72 N Escario St. 8th Floor
Cebu City, Philippines
Phone: 63 32 - 253 - 8988


Voiceville Communications
Voiceville Bldg,
119 T. Padilla St.
Cebu City
Philippines 6000

vCustomer Cebu
JEZA IT Building
Gen. Maxilom Avenue
Cebu City Philippines

Teletech Cebu
Levels 1 & 2, Oakridge IT Center
880 A.S. Fortuna Street
Banilad, Mandaue City
Cebu

Wipro Philippines
Cebu IT Tower 1, Lot 7, Block 2
cor Arch Bishop Reyes Ave. and Mindanao St
Cebu Business Park
Cebu Philippines

Xlibris Cebu
6/F TGU Tower (across i2 Bldg)
Asia Town IT Park, Lahug
Cebu City Philippines 6000

Call Center Industry in the Philippines

Lately, Philippine job rate was elevated with the help of Business Process Outsourcing (BPO) industry that was directed by overseas investors to the country. Business process outsourcing is one of the fastest increasing business trends today. The Philippines BPO has increased by 46% yearly since 2006 and there were roughly 160,000 individuals employed in a US$2 billion organization way back then. A projection was formed that Philippines will be earning among US$11 to US$13 billion and recruiting 900,000 more Filipinos by 2010. 

According to Business Process Association of the Philippines or BPAP, Philippines, is regard as the world frontrunner in terms of BPO industry. The fact that Philippines, is the number one preferred destination for international investors in terms of outsourcing business providers merely because of its lower functional and work expenditures. Apart from that, the standard of the communication skills for the majority of Filipinos is exceptional in addition to having an English-speaking manpower and having English as the country's second official language. 

Offshore BPO comprises the call center firms which includes IT assistance, and other larger value services such as web development and designing, software development, computer animation, health-related transcription, and architectural support. The call center market contains 80% of the BPO trade in the country.

As reported, there are about 788 call center businesses in the Philippines. Majority sites are found in Makati Area, followed by Ortigas Center and Quezon City. On the other side the only city away from Luzon wherein call center firms persist to improve is Cebu City. Operating a call center in Cebu City is an ideal business investment endeavor because of the city's preferred spot as a well established firm center and at the same time delivering an uncrowded place with regards to building bulk. Recent graduates and young professionals from Cebu's neighboring place move to the city with the idea of finding a good job position in a call center industry.

Exceptionally standardized call center agency, they really need applicants who are remarkably fluent in English with above IT proficiency. A college degree is not their leading prerequisite to land a call center job. For most organizations that require lots of employees immediately, they invite job seekers and offer training with a minimal wage on a regular basis for those who do not yet have the needed skills. For an appealing marketing campaign, certain organizations would certainly offer a signing added bonus of not less than amount 20,000 for those who qualify and are hired instantly. 

The continual increase of call center industry at this time has a massive impact on the country's unemployment rate. BPO has been regarded by the government as the Sunshine Market of the country because of its extensive and quick development within the last couple of years.